D CJOELRY
Legal

Privacy Policy

Last updated: July 17, 2026

DOCJOELRY (“we”, “us”, or “our”) operates the website docjoelry.com and the DOCJOELRY mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information you provide

  • Account details: name, email address, phone number, and password when you register or update your profile.
  • Order & shipping details: billing name, shipping address, phone number, and order notes needed to fulfill purchases.
  • Communications: messages you send through contact forms, support channels, or in-app help.
  • Payment references: transaction references or payment proof you upload for certain payment methods. We do not store full card numbers on our servers when payments are processed by third-party gateways.

1.2 Information collected automatically

  • Device & app data: device type, operating system, app version, and approximate usage analytics needed to keep the app secure and functional.
  • Log data: IP address, browser type, pages visited, and timestamps when you use the website.
  • Cookies & similar technologies: used for session management, cart/wishlist preferences, and remembering login state.
  • Guest identifiers: a temporary guest ID may be stored on your device so your shopping bag can persist before you sign in.

2. How We Use Your Information

  • Create and manage your account
  • Process orders, payments, shipping, and returns
  • Send order confirmations, delivery updates, and service notices
  • Provide customer support
  • Improve our website, mobile app, products, and shopping experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations
  • With your consent, send marketing updates about new collections or offers (you may opt out anytime)

3. How We Share Information

We do not sell your personal information. We may share data only with:

  • Payment processors (such as QR PH / GCash or other gateways) to complete transactions securely
  • Shipping / courier partners to deliver your orders
  • Hosting and infrastructure providers that help us operate the Service
  • Professional advisors or authorities when required by law or to protect our rights and customers

These parties are expected to process your information only for the purposes we specify and in accordance with applicable law.

4. Payments

Payments may be handled by third-party payment providers. When you pay through those providers, their privacy policies also apply. We receive payment status and limited transaction details needed to confirm your order.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service, fulfill orders, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. You may request deletion of your account data subject to those obligations.

6. Data Security

We use administrative, technical, and organizational measures designed to protect your information, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account or certain data
  • Object to or restrict certain processing
  • Withdraw marketing consent

You can update many details in your account profile. For other requests, email us using the contact details below.

9. Mobile Application

Our Android / iOS app may request permissions needed for core features (for example, network access to load the catalog and secure storage for login tokens). We use this information only to operate the app and improve reliability. Push notifications, if enabled later, can be controlled in your device settings.

10. International Users

DOCJOELRY is based in the Philippines. If you access the Service from outside the Philippines, your information may be processed in the Philippines or other locations where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Service after changes means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

This page is provided for customers of DOCJOELRY’s website and mobile application, including Google Play Store listing requirements.